FAQ

Got questions? We've got answers. If you can't find what you're looking for, hit us up at info@staytoastyapparel.com or visit our Contact page.

Orders & Shipping
How long does shipping take?
Canadian and U.S orders typically arrive within 5–10 business days. Australian orders usually take 7–14 business days. All items are made to order, so please allow 2–5 business days for production before shipping.
Outside of these regions? Reach out to us directly and and we'll help arrange international shipping. 
Global shipping coming soon!
Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Shipping rates and eligibility will automatically appear at checkout.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number and link. If you haven't received a tracking email within 5 business days, please contact us at info@staytoastyapparel.com.
Are prices shown in my local currency?
Yes! Our site automatically detects your location and shows prices in your currency. 
Products & Quality
Are your items made to order?
Yes! Every Stay Toasty item is printed on demand when you place your order. This means less waste and a fresher product made just for you. Production typically takes 2–5 business days before shipping.
What printing method do you use?
We use direct-to-garment (DTG) printing, which produces vibrant, high-quality prints that are soft to the touch and built to last through many washes.
What blanks do you print on?
Graphic Tees: We print on the Bella+Canvas 3001 — a premium unisex jersey tee made from 100% Airlume combed and ring-spun cotton. It's incredibly soft with a classic fit, side-seamed construction, and shoulder taping for durability.

Hoodies: Our hoodies use the Lane Seven LS14001 — a medium-heavy (8.25 oz) three-panel fleece hoodie made from 80% combed ring-spun cotton and 20% recycled polyester. It features a soft fleece interior, double-needle stitching on all seams, flat drawstrings with metal grommets, and a kangaroo pocket. The 100% cotton exterior makes it perfect for bold, vibrant prints. Runs true to size with under 5% shrinkage.
How should I care for my Stay Toasty gear?
To keep your prints looking fresh: wash inside out in cold water, tumble dry on low or hang dry, and avoid ironing directly on the print. Following these steps will help your gear last for years.
Sizing
How do your sizes run?
Our tees are designed with a relaxed everyday fit.
For ladies looking for a more oversized look, size up.
For a more standard size, stick to your usual size.
Check out our Size Guide for detailed measurements and model reference photos. 
Do you have a size guide?
Yes! Visit our Size Guide page for detailed measurements on all our products, including chest width, body length, and sleeve length for each size.
Returns & Exchanges
What is your return policy?
Since all items are made to order, we cannot accept returns for change of mind. However, if your item arrives damaged, defective, or if you received the wrong product, we'll make it right — just contact us within 14 days of delivery with photos of the issue.
Can I exchange for a different size?
Due to the made-to-order nature of our products, we're unable to offer size exchanges. We strongly recommend checking our Size Guide before ordering to ensure the best fit.
My order arrived damaged — what do I do?
We're sorry to hear that! Please email info@staytoastyapparel.com within 14 days of delivery with your order number and photos of the damage, and we'll sort out a replacement for you.
About Stay Toasty
Learn more on our Our Story page.
Are your products sustainable?
We're committed to reducing waste. Our print-on-demand model means we only produce what's ordered — no overstock, no excess inventory ending up in landfill. We're continually exploring ways to make our process more sustainable.
How can I contact you?
You can reach us at info@staytoastyapparel.com, through our Contact page, or send us a DM on Instagram. We typically respond within 24 hours.

Still have questions?

We're here to help — Contact us and we'll get back to you within 24 hours.